One of the great skills in understanding human behavior is the ability to identify when someone is not telling the truth. Unfortunately, as human beings, our ability to tell lies is not matched by our ability to identify them. However, there are some indicators that will tell you when the person is feeling a higher degree of stress. Read more…
Training Program Design Training for the technical parts of most jobs is relatively easy. But training people to be flexible, develop empathy, to have interpersonal skills and be emotionally competent is much more difficult. Training in industry has ignored these differences and generally used the same methods for both the technical information and emotional competence. Read more…
We are subjected to a vast array of pressures in the workplace. Alongside these pressures are people and they contribute to making us angry, frustrated, sad, happy, fulfilled and hopeless. This is because of the relationships which we have with those other people and those relationships can be the root cause of workplace stress. So why does putting our negative feelings into words help us feel better? Read more…
Let’s say you are one of the people who gets sent to a training course typically entitled “An Introduction to Supervision” or “Practical Management” or similar. Here you sit in a classroom or a training room with a lot of other people for a few days being told how to supervise, manage or lead. Read more…
When you think about purchasing or designing training for your potential leaders what do you consider? The cost of the training? How long it’s going to take? Value? Results? Ongoing development? Where it is going to take place? Any ancillary costs such as accommodation and travel? Follow-up coaching? You probably consider all these and many other aspects of the training. Read more…
An important leadership task is the development of skills so that individual and overall team performance can be lifted. The first part of the task to be completed is to identify those areas where skills are deficient. The best tool for the leader is a skills matrix. Read more…
Each year this hated event occurs. Supervisors and managers are aware that they will have to do annual performance reviews for their staff. Every now and again the process or the paperwork will change. It will either be a small change or a completely different system. No matter how it changes, it still attracts negative feelings from both the receiver and the giver. Each year the supervisors and managers have to have a performance discussion with their direct reports and complete the paperwork. Read more…
When we are appointing people for leadership positions in our business, we need to use every single tactic and strategy that is going to help us to make the right decision. Our biggest problem is the difficulty of predicting future behavior. Read more…
There is no question about it, we live in a stressful world. Sources of stress are plentiful and varied. Paradoxically, the sources of stress can be both happy and sad events. In spite of that stressors, are inevitable. Work can produce the never-ending pressure of chronic stress. When this happens the body constantly releases the stress hormones of adrenaline, noradrenaline and cortisol. If this is not controlled, chronic stress can eventually kill us. Read more…
One of the reasons why training programs so often fail is because the designer of the training has not understood the differences between cognitive and emotional learning. Very often, training programs on relationships, leadership, supervision, customer service, management and selling miss their target because they are using techniques more suitable for cognitive learning. When you’re buying training for your staff is important to take this concept into consideration because cognitive techniques used in emotional training create confused learners. Read more…