As a leader, you need to be able to identify the specific reinforcers that apply to your individual team members. Each of your followers will respond best to an individual mixture of reinforcers. In this respect, no two people are the same. Read more…
Training for the technical parts of jobs is easy. But training people to be flexible, develop empathy, to have interpersonal skills and be conscientious is much more difficult.
Training in industry has ignored these differences and generally used the same methods for both the technical information and emotional competence. Read more…
For many years we have taken an assembly line approach to training. Everybody doing a particular job in the business compulsorily attends an identical program. Now, if the content of the training program is just information, then that may be suitable. However, any training program that requires a change of behaviour in the workplace this “one size fits all” doesn’t work. Read more…
To be a good leader, you have to overcome a lot of conflicting demands. Some of those demands can be quite loud and insistent. In a leadership position, you find that you want to give all your attention to your leadership behavior because you know that that will give you great results. Stopping you doing this is the overwhelming amount of administration that is required in your job. Read more…
In the workplace there are a variety of people. A small proportion of them are labeled as being difficult or even downright hostile. Their numbers may be small but their impact is considerable. Dealing with these difficult people can be a huge challenge every day. No matter which industry you work in, your life can become miserable because of the daily interaction with difficult people. If you are a victim of a difficult person, then this article may help you to cope. Read more…
A toxic organization is often created by leaders who are unreasonable, ruthless and totally lack empathy. They create an environment filled with negative, pessimistic underachievers who use no initiative and little creativity. Whereas an inspirational leader creates followers who are willing to take on any challenge and approach every problem optimistically.
Research shows quite clearly that the style of the leader has a huge bearing on the creation of a certain culture or work environment. It has been shown that low levels of Emotional Intelligence create fearful climates that are full of anxiety. Often, there are short-term productivity gains but they do not last. Read more…
Over the last few years there has been a remarkable amount of words written and spoken about leadership. We have heard about visionary and charismatic leadership and wonder whether or not there is anything left to be said. The discussion has been loud and long about what leaders to, how they think, what sort of critical characteristics they possess, analyzes of their “competencies” and, of course, how these can be imparted through education and training. One thing is absolutely clear, our leadership training is failing. Read more…
Training for the technical parts of jobs is easy. But training people to be flexible, develop empathy, to have interpersonal skills and be conscientious is much more difficult.
Training in industry has ignored these differences and generally used the same methods for both the technical information and emotional competence. Read more…
One of the reasons why training programs so often fail is because the designer of the training has not understood the differences between cognitive and emotional learning. Very often, training programs on relationships, leadership, supervision, customer service, management and selling miss their target because they are using techniques more suitable for cognitive learning. When you’re buying training for your staff is important to take this concept into consideration because cognitive techniques used in emotional training create confused learners. Read more…
It is useful to set out your process for recruitment. It serves as a guideline for all the people involved in the filling the vacancy. Interviewing can be a difficult task but having a step by step guide is a great help for all concerned. Read more…