I am just in the process of putting the final touches on a new training program. The program is focused totally on growing profits. There are no theories just a huge volume of practical information based on 30 years experience of making profits. It is designed to help existing and new business owners. The program is delivered over 6 modules. Follow up discussions and questions will be covered through email and skype. Further details to follow
I am so disenchanted with companies and institutions offering training courses that cannot achieve their promised results I have written a damaging special report. It explains why most training courses are a complete waste of money. For a free copy, leave a request and a comment
In any business, the culture is the byproduct of a number of things. Probably the most important one is consistent behavior. There are people that try and create an instant culture but they are obvious, ugly and pathetic. Instant culture is just not believable. It comprises mission statements, declarations, rules and regulations. Read more…
In just about every business book that you read, teamwork is touted as the magical ingredient for success. Read more…
I am currently writing a chapter in my latest book about customer service. What sort of things annoy you when you are buying? What do salespeople do or say that ensures you will not return to buy from them? Write down the most irritating habits as comments and I will include them in the chapter.
When I have a reasonable list, I will post them on this website with the name of the person that contributed them.
You will often hear people say that making mistakes is good for the character and accelerates the learning. This is a load of crap. Making mistakes costs a lot of money and the last thing you need is unnecessary expense in your business.
The business gurus state that until you have made a whole raft of mistakes, you will not understand business. This is unadulterated garbage. Read more…
If you have any issues regarding human behavior in the following categories, please ask me via this web site. Categories, health and safety, leadership, business, HR, labor productivity, retail, training and selling. To get more information about my books on labour productivity and interviewing go to www.thekeytoproductivity.com and www.thekeytointerviewing.com
These books are available on line and are written in a no-nonsense style and full of practical tactics and strategies. The information can be applied straight away to your advantage.
Many of the solutions to the problems that you’re facing in your business are probably right under your nose. If your business is not performing and your cash flow is tight, it is time to look at your priorities. Read more…
I am amazed at the number of people who put themselves forward as business advisors, consultants and trainers without ever owning all running a business. Some of them even buy themselves a job by way of a franchise and set themselves up as business gurus. Read more…
I have been working with an organization that is struggling to introduce changes. The problem is centered around the fact that the managers of the organization have no credibility in the minds of the work force. There is very little mutual trust. This situation has arisen because the managers have been saying that, “People are our greatest resource” but they are not behaving that way. Members of staff will quickly pick up the difference between what is said and what is done. If this carries on for any length of time the credibility of the managers and the organization will reach rock bottom. Given circumstances like this it is almost impossible to introduce change because of a complete lack of trust. Unfortunately, even a completely different approach by the management team will initially fail. It will take some time to rectify the situation because of the adversarial relationships which currently exist.