Training for the technical parts of jobs is easy. But training people to be flexible, develop empathy, to have interpersonal skills and be conscientious is much more difficult.
Training in industry has ignored these differences and generally used the same methods for both the technical information and emotional competence. Read more…
Here are some guaranteed ways for you to waste your time and money. If you follow this advice you will also ensure that your staff will be thoroughly resentful. This has been written by a person involved in training for many years and has encountered many different situations. Some of them are listed here. Read more…
Many training professionals including myself have spent time and effort trying to find the ideal design of training courses. The ideal design would be one that guaranteed a certain level of learning by all the participants. I guess the reason why we all spent so much time looking at training design and searching for the magic bullet was that we believe that it existed. I think we believed that there were magic answers and secret solutions to make training more effective. Read more…
One of the reasons why training programs so often fail is because the designer of the training has not understood the differences between cognitive and emotional learning. Very often, training programs on relationships, leadership, supervision, customer service, management and selling miss their target because they are using techniques more suitable for cognitive learning. When you’re buying training for your staff is important to take this concept into consideration because cognitive techniques used in emotional training create confused learners. Read more…
For many years we have taken an assembly line approach to training. Everybody doing a particular job in the business compulsorily attends an identical program. Now, if the content of the training program is just information, then that may be suitable. However, any training program that requires a change of behavior in the workplace this “one size fits all” doesn’t work. Traditionally, we have taken a cookie cutter approach to training regardless of the desired outcome and incurred a large cost. Read more…